Missed calls
A number in your call log, and no message.
When a caller hangs up at voicemail, all you have later is a number. You don't know if she wanted a price, a consult or just your hours, so calling back feels like a guess.
For med spas, aesthetic clinics and health practices
You're with a patient. We'll look after the next one.
A new patient calls while you're mid-treatment. Our AI assistant answers in seconds and can book her consult into your calendar. The same business day, a person on our team calls her back. You stay with the patient in your chair, and nobody is left waiting.
Calls, texts and chats
Answered in seconds
New patients
Called back the same day
Built only for clinics
- Med spas
- Aesthetic clinics
- Beauty clinics
- Chiropractors
- Health practices
The call you couldn't take
The phone rings while you're with a patient.
It's 12:14 on a Tuesday and your hands are busy. A new patient found you by searching "botox near me". She gets your voicemail, goes back to the list and calls the next clinic. One patient like her is worth about [PROOF: average patient value] over her visits, and you never even learn her name.
People ghost us
Web forms wait until morning.
A form sent at 9 pm gets read the next day, after your first patient. By then she may have booked with whoever wrote back first. To you, it looks like she ghosted.
Slow months
Past patients drift between visits.
Nobody at the front desk has time to text each patient when she's due. She rebooks when she remembers, or with the clinic that reached her first.
botox near me
What she does after your phone rings out
- 1
Your clinic
12:14 pm · rang 6 times, then voicemail
- 2
The clinic down the street
12:15 pm · answered, consult booked for Thursday
- 3
Another clinic nearby
Next on her list · she never got this far
↑ Example scene. Your 12:14 pm call became their Thursday consult.
The Always-Answered Method. These are the three steps we run for every clinic, in the order a patient meets them. We start with the answering, because every ad, review and web page you pay for sends people to your phone.
How it works
The Always-Answered Method, one step at a time.
Answer: every call, text and chat, in seconds
Our AI assistant learns your treatments, prices and policies during setup. It picks up at any hour and tells each patient up front that it's an assistant. Then it can book the consult into your calendar and text her a confirmation. Medical questions go to your provider. When you look up from your patient, the booking is already there.
New patient · 9:47 pm
Hi, do you have anything for lip filler this week?
Your clinic's AI assistant · 9:47 pm
Hi, I'm the clinic's AI assistant. Thursday at 4:30 pm or Saturday at 11 am are open. Which suits you better?
Follow up: a real person, the same business day
Someone on our team reads what she already asked, then calls her in your clinic's name. She doesn't have to start over, and she can ask the things she wouldn't type into a chat. If she called while you were busy, she gets a text back first so she knows you saw it. [CONFIRM: text-back timing]
Missed call · 12:14 pm
Sorry, just tried calling. Do you do laser hair removal on legs?
Our team · 12:29 pm
We do. I can book you a consult Wednesday at 10 am or Friday at 3 pm. Which is easier for you?
Win back: past patients, invited back when they're due
When a past patient is due, she gets one friendly text in your clinic's voice, and only if she agreed to hear from you. A person on our team calls everyone who replies. If she says not now, we leave it until her next reminder. You don't have to remember who's due, because the reminders go out on their own.
Your clinic · text · 10:02 am
Hi, it's been about 4 months since your last visit. Would you like us to hold a spot for you next week?
Past patient · 10:20 am
Yes please. Is Tuesday afternoon open?
Who's on the other end
A real person calls her back, and already knows why she called.
You're the provider, the manager and some days the front desk too. We've spent almost five years helping clinics answer their patients [PROOF: number of clinics served], and clinics are the only businesses we work with. So your patients' questions are ones we hear every day, and we know a nervous first-timer needs time to ask them.
She won't repeat herself
We read her notes before we call.
Before the callback, the person on our team reads what she told the AI or typed into your form. The call starts with her question.
Honest limits
Medical questions go to your provider.
Our AI and our team won't tell a patient whether a treatment is right for her. They handle the business side, like prices, hours and deposits, and book her a consult with you for the rest.
You stay in charge
You approve the scripts and hear the calls.
Nothing reaches your patients until you've read the script and said yes. Every call is recorded for you to play back, and once a month we go through some of them with you. [CONFIRM: monthly review] [LEGAL]
New patient · 6:12 pm
I've never had Botox and I'm a bit nervous. Can I ask some questions first?
Our team · 6:20 pm
Of course. I've written your questions down so the provider can go through each one with you at a consult. Nothing happens at a consult unless you want it to.
Our team · 6:21 pm
Thursday at 5 pm is open. If you'd rather think it over, text me here whenever you're ready.
From your free audit to your first answered call.
We call your clinic like a new patient.
We record the call, send in your web form and time the reply. Then we compare you with the top three clinics near you on Google.
Services
Start with the phone, then add what your clinic needs.
AestheticReps answers calls, texts and web chats for med spas, aesthetic clinics and health practices. Our AI receptionist picks up in seconds, at any hour, and books consults into your calendar. A real person on our team calls each new patient back the same business day. Texts go out on their own for missed calls, confirmations, reminders and no-shows. We also invite past patients back, ask for reviews and reply to them, and run local SEO, AI search, and Google, Facebook and TikTok ads reported as cost per booked appointment. We build websites, landing pages and custom tools, and make creator videos and brand kits. Each of these sends patients to a phone that gets answered.
What you can count on
What you can hold us to.
Month to month
Stay because the work is good. You can leave with [CONFIRM: notice period] notice if a month doesn't earn its keep.
The audit is yours to keep
The recording, the reply time and the comparison stay with you, whether you hire us or not. Use them with anyone, or fix things yourself.
Answered, or that month is on us
Every new inquiry answered within 60 seconds and called by a real person the same business day, or you don't pay for that month. [CONFIRM: guarantee]
Questions
What owners ask us before they start.
It depends on which services you pick. [CONFIRM: price] One missed patient is worth about [PROOF: average patient value] over her visits, so that's the number to weigh it against. You'll get a clear monthly price after your audit call, before you agree to anything.
You can check our work before you pay for it. The audit plays you a recording of your own phone. Once we're live, you approve every script, read every text and play any call we handle. If a month doesn't earn its keep, you stop. [PROOF: 2 or 3 quotes from clinic owners, with permission] Start with the audit and judge us on that.
Yes. It introduces itself as your clinic's AI assistant at the start of every call and chat, and it never pretends to be a person. A patient who asks for someone real gets one. [LEGAL] You approve the exact greeting during setup.
It speaks in a natural voice and uses the words you approve. [CONFIRM: voice] It is still an AI, which is why it says so up front and hands anyone who wants a person to our team. Listen to sample calls on our Hear our AI page and judge for yourself.
[CONFIRM: X days] for most clinics. We learn your treatments, prices and booking rules, write the scripts and send them to you to approve. Texting from your number needs approval from the phone carriers, and that takes as long as they take. Ask for your audit and we'll give you a start date on the call.
No. It's month to month, and you can stop with [CONFIRM: notice period] notice. The audit is free, so that's the easy place to start.
[CONFIRM: booking systems] Tell us which one you use on your audit call, and we'll tell you before you sign whether the AI can book straight into it.
Find out what your next patient hears.
Start with the free Missed Patient Audit. We call your clinic like a new patient, time your web form and compare you with the top three clinics nearby. You keep the results, whether you work with us or not.
Get My Free AuditNot ready for a call? Get the Missed Patient Checklist →